General FAQ'S​

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Q: When should I book my event/party?

 

A: Our schedule fills up quickly, so we suggest booking your party four-to-six weeks in advance. Sometimes we do have last minute openings, so it is always good to check!

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Q: How do I book my event?

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A: To book your party, you will need to submit the online booking form. We will respond to confirm all details. A non-refundable deposit of 50% of the package total must be paid to secure your date. The remaining 50% balance will be due upon arrival the day of the party.

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Your party date and time is not reserved until the deposit has been paid. If someone requests your date and time and pays the deposit before you, that date will no longer be available for you even if you filled out a booking form.

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The remaining balance will be due at completion of the party, paid in cash. Please hand it to our characters as they are leaving.

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Q: What is your cancellation policy?

A: For cancellations, the deposit can be applied to a future event booked with A Storybook Party.

Our 50% deposit is non-refundable but can be used toward another date within one calendar year.

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​A Storybook Party has a ZERO TOLERANCE POLICY for harassment or inappropriate behavior of any type (verbal, physical, etc). In any scenario in which staff is put into an uncomfortable situation, they may  leave event immediately, no refund will be granted, and legal action will be taken.

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Q: Do you have a venue?

A: We travel to your house or to a venue of your choice. We can work in any space and often come to local amusement centers, parks, and pools.

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Q: What area do you service?

A: We are proud to service all of the Lehigh Valley and nearby counties! Parties within 40 miles round trip of our central hub in Allentown require no travel fee. Parties further away are subject to a travel fee of $0.65 per mile. There is a one-hour minimum party requirement for any party over forty miles.

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Q: Are you insured?

A: We are! We are insured and have both federal and state background checks.

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Q: How do I reserve a date?

A: You must submit an online inquiry with all necessary information to ensure that date and time are available, then pay the non-refundable 50% deposit.

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Q: Can I tip the performers?

A: Absolutely! Tips are never expected but our staff always appreciate them! An envelope can be handed at the end of the party directly to them.

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Q:What happens if it is too hot or too cold?

A: Weather Conditions Policy

To ensure the safety and well-being of our performers, A Storybook Party reserves the right to decline or reschedule any outdoor event under the following weather conditions:

• Temperature Guidelines:

  • We do not perform outdoors in temperatures below 65°F or exceeding 80°F.

  • If the temperature is between 75°F and 80°F, adequate shade must be provided.

• Inclement Weather:

  • In the event of rain, hail, high winds, snow, or any form of severe weather, the client is fully responsible for securing an appropriate indoor alternative.

  • If an indoor venue cannot be arranged, a rain date may be scheduled based on mutual availability.

  • If no mutually agreed-upon date is confirmed within 365 days of the original event, the balance (excluding the nonrefundable retainer) will be refunded in full.

  • Upon refund, both parties shall be released from further legal obligations related to the event.

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Q:What happens if a cancellation is needed due to unforeseen circumstances?

A: Forced Cancellation Policy

In the event that either party must cancel the engagement due to circumstances beyond their control—such as an “Act of God,” Force Majeure, riot, strike, epidemic, or government mandate—the following terms shall apply:

• A rain date may be scheduled, subject to mutual availability.

• Any balance paid (excluding the nonrefundable retainer) will be credited toward the rescheduled event.

• If a new date cannot be confirmed within 365 days of the original event date, the balance (minus the nonrefundable retainer) will be refunded in full.

• Upon refund, both parties shall be released from any further legal claims or obligations relating to the original event.

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Q: Event Advertisements and Marketing

A:When promoting any event in partnership with A Storybook Party—including but not limited to meet and greets, character dining experiences, and charity appearances—please adhere to the following guidelines:

• Use of Disclaimers: All advertisements must reflect and comply with our standard disclaimers, particularly those regarding character representation and affiliation.

• Copyright Compliance: The use of copyrighted or trademarked images (e.g., official Disney, Marvel, or other licensed character images) is strictly prohibited in any form of advertising or promotional material. This includes, but is not limited to:

  • Social media posts

  • Flyers and posters

  • Ticketing websites (e.g., Eventbrite)

  • Email campaigns or newsletters

• Social Media Tagging: When posting promotional content related to our collaboration, we ask that you tag A Storybook Party’s official social media accounts to help ensure accurate representation and cohesive branding.

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Q:Other Characters & Entertainers

A: To preserve the integrity and magic of our performances, we kindly ask that you adhere to the following policy regarding additional entertainment:

• Exclusive Character Bookings:
  Under no circumstances should characters from another company be booked for the same event as A Storybook Party.
  Duplicate characters—or noticeable differences in character quality, costuming, or performance—can diminish the guest experience and may negatively impact our reputation.

• Other Entertainment:
  If you plan to include additional entertainment that we do not offer (e.g., mascots, clowns, or performers outside our character roster), please notify us in advance. This ensures a seamless and professional experience for your guests.

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SLEEPOVER TENT PARTY

Terms and Conditions

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Q: How do I book a Sleepover party?
A: To reserve a party date, simply click the "inquire/book" button in the top right corner. A $50 non-refundable deposit is required to reserve your date and time.

 

Q: What happens if I cancel my party?

A: Please be advised should the birthday child fall ill, the party can be rescheduled at no additional charge with no time limit on the rescheduling. If you do not reschedule, the $50 deposit is non-refundable.

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Q: Can siblings participate in the spa party? 
A: Our party packages are prepared prior to arrival based upon the head count given at the time of reservation. Therefore, we are not able to accommodate unexpected guests. Siblings of the guest of honor should be included in the final headcount for the party

Q: What if a guest does not show up, do I still pay for that guest?
A: You will be charged for the final head count given 2-3 days prior to the party. 

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Q: How much room do I need?

A: The overall width of the tent with twin sized mattress is approximately 4 feet wide per tent. The length of each mattress is 75” long.

 

Configuration depends on the space. Send us an email if you are not sure! It is also a good idea to look at facebook for recent parties! 

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You will need an open clutter free area for this package. It is your responsibility to make sure there is enough space to accommodate the tents with enough room to allow your guests to get in and out of the teepees safely. 

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Please allow up to 2 hours for setup.

 

This is very important!  We ask that all furniture in the space you are using for your tents be removed prior to setup time. As per our insurance we will not move any furniture or cleanup before or after delivery and collection.
 

We ask that we have easy access to your property preferably with driveway access, without this we will be unable to drop off your party. If there are parking restrictions in place and a permit is required, this needs to be emailed beforehand.

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Q: What is the hire period?

A: The hire period is approximately 20 hours with no more than twenty-four hours, equipment will be set up in the afternoon on the day of the event and collected by 12:00pm the following day.

 

No eating or drinking in tents. Breakfast trays are provided for this.

No markers, paint, or slime near the linens.

NO PETS allowed.

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