Q: Have you changed your policies in 2020?
A: Our parties have to be held outside to ensure social distancing.
We ask you to abide by the PA Governors guidelines at the time of the party with regards to maximum number of guests
We are limiting contact by keeping a 6ft distance from our guests.
We ask that everyone washes their hands before and after the Characters arrive.
Please let your little ones know that while we love hugs, we are asking for air kisses instead.
Please postpone your party if you or any of your children feel unwell.
We will not be Face Painting at this time.
We will only send performers who are healthy and have a normal temperature.
We have taken enhanced health and safety measures at A Storybook Party to ensure our staff and it's costumes and supplies are safe but Covid-19 by it's very nature has an inherent risk when people are gathering. By hosting an event, you voluntarily assume all risks associated with Covid-19.
Q: Do you have a venue?
A: We actually travel to your house or to a venue of your choice. We can work in any space and often come to local Bounce events, Play Centers and swimming pools too. Though at this time we reserve the right to hold the event outside or wear masks if inside a venue.
Q: What area do you service?
A: We are proud to service all of the Lehigh Valley, Warren and Hunterton Valley, Berks County and Philadelphia area. However, we are happy to travel anywhere! Parties within 40 miles round trip of our central hub in Allentown require no travel fee. Parties further away are wonderful and subject to a travel fee of $0.50 per mile. There is a 1 hour minimum party requirement for any party over 40 miles.
Q: Are you insured?
A: We are! We are insured and have criminal and FBI checks.
Q: When should I book my party?
A: With schedules filling up so quickly, we suggest booking your party 4-6 weeks in advance. We do sometimes have last minute, it’s always good to check.
Q: How do I book my party?
A: To book your party, you will need to submit the booking form. We will respond to confirm all details. A retainer of 50% of the package total will be paid to secure your date. The remaining 50% balance will be due upon arrival the day of the party.
Q: How do I reserve a date?
A: You must submit an online inquiry with all necessary information to ensure that date and time are available.
Q: What is your cancellation policy?
A: If you must cancel, we do request to be notified 48 hours prior to the party time. Our 50% retainer is non refundable but can be used toward another date within 1 calendar year.
Q: Can I tip the performers?
A: Absolutely! While it is not required, the performers are sure to appreciate it! An envelope can be handed at the end of the party directly to them.