FAQs

General FAQ'S

A: Our parties have to be held outside if at all possible to ensure social distancing. 

 

We are limiting contact by keeping a 6ft distance from our guests. 

 

We ask that everyone washes their hands before and after the Characters arrive.

 

Please let your little ones know that while we love hugs, we are asking for air kisses instead.

 

Please postpone your party if you or any of your children feel unwell.

 

We will only send performers who are healthy and have a normal temperature.

 

We have taken enhanced health and safety measures at A Storybook Party to ensure our staff and it's costumes and supplies are safe but Covid-19 by it's very nature has an inherent risk when people are gathering. By hosting an event, you voluntarily assume all risks associated with Covid-19.

Q: Do you have a venue?

 

A: We actually travel to your house or to a venue of your choice. We can work in any space and often come to local Bounce events, Play Centers and swimming pools too. Though at this time we reserve the right to hold the event outside or wear masks if inside a venue.

Q: What area do you service?

 

A: We are proud to service all of the Lehigh Valley, Warren and Hunterton Valley, Berks County and Philadelphia area. However, we are happy to travel anywhere! Parties within 40 miles round trip of our central hub in Allentown require no travel fee. Parties further away are wonderful and subject to a travel fee of $0.50 per mile. There is a 1 hour minimum party requirement for any party over 40 miles.

Q: Are you insured?

 

A: We are! We are insured and have criminal and FBI checks.

Q: When should I book my party?

 

A: With schedules filling up so quickly, we suggest booking your party 4-6 weeks in advance. We do sometimes have last minute, it’s always good to check.

Q: How do I book my party?

 

A: To book your party, you will need to submit the booking form. We will respond to confirm all details. A retainer of 50% of the package total will be paid to secure your date. The remaining 50% balance will be due upon arrival the day of the party.

Q: How do I reserve a date?

 

A: You must submit an online inquiry with all necessary information to ensure that date and time are available.

Q: What is your cancellation policy?

 

A: If you must cancel, we do request to be notified 48 hours prior to the party time. Our 50% retainer is non refundable but can be used toward another date within 1 calendar year.  

Q: Can I tip the performers?

 

A: Absolutely! While it is not required, the performers are sure to appreciate it! An envelope can be handed at the end of the party directly to them.

SLEEPOVER TENT PARTY

Terms and Conditions

Q: Do You Set Up?

 

A. At the moment we are requiring that there is limited contact during setup and pickup. We ask that children and parents wait until everything is set up to peek! This makes us the safest party option out there for your "Bubble".  You can then check over everything before we leave and you enjoy your party.  

Please allow 1-2 hours for setup.

 

This is very important!  We ask that all furniture in the space you are using for your tents be removed prior to setup time. As per our insurance we will not move any furniture or cleanup before or after delivery and collection.
 

Q: How much room do I need?

A. The overall width of the tent with twin sized mattress is approximately 4 feet wide per tent. The length of each mattress is 75” long.

 

Configuration depends on the space. Send us an email if you are not sure!

 

You will need an open clutter free area for this package. It is your responsibility to make sure there is enough space to accommodate the tents with enough room to allow your guests to get in and out of the teepees safely. 

 

Our Outdoor Bell Tent for the "Glamping" package is 22-24′ in circumference and 11′ in height. It will need width and height clearance from trees and shrubbery.

Q: Delivery?

A. We will contact you a couple of days before your party to confirm what time we will be delivering your party depending on our route for that weekend with our other parties.  

 

We ask that we have easy access to your property preferably with driveway access, without this we will be unable to drop off your party. If there are parking restrictions in place and a permit is required, this needs to be emailed beforehand.

Q: What Is The Hire Period?

A. The hire period is approximately 20 hours with no more than 24 hours, equipment will be set up in the afternoon on the day of the event and collected by 12pm the following day.

Pickup- if the equipment is not available for pickup before 12pm the day following the event Storybook Sleepovers reserves the right to charge for extra usage, pro rata to the daily rate.

 

Longer hire times an be negotiated, subject to availability.

Q: Damage

 

A. The hirer is responsible for the costs of repairs to or replacement of equipment and/or hired items damaged or lost during hired period. You will be given a full inventory of items left and to be returned.

No eating or drinking in tents. Breakfast trays are provided for this.

Please - no markers, paint, or slime near the linens.

NO PETS allowed.

Q: What Is Your Cancellation Policy?

A. A minimum of 7 days’ notice must be given for requests to change the date of your  booking. The customer’s request can be granted on the provision that preferred date is available. We do not offer refunds if number of guests change, there is a lack of space for hired equipment, or cancellation, as the equipment has been held for your event and effect other bookings.​\

Q: Can I Host My Party in My Backyard?

A. No, Our Sleepover Tents can only be used indoors. Our "Glamping" Package is for outdoor use.

Q: What age do you recommend?

A. Our Sleepover Tents are not recommended by anyone under 5 years of age. We suggest our "Glamping" package for over 10 years of age.

More questions? Shoot us an email!