FREQUENTLY ASKED QUESTIONS
Q: Keeping you safe.
We have taken enhanced health and safety measures at A Storybook Sleepovers to ensure our staff and supplies are safe .
Q: How Are Your Tents Cleaned?
All our covers are cleaned after each hire using no bio, gentle washing detergent. Mattresses, linens, pillows, and decorative items are cleaned and disinfected.
Q: Do You Set Up?
At the moment we are requiring that there is limited contact during setup and pickup. We ask that children and parents wait until everything is set up to peek! This makes us the safest party option out there for your "Bubble". You can then check over everything before we leave and you enjoy your party.
Please allow 1-2 hours for setup.
This is very important! We ask that all furniture in the space you are using for your tents be removed prior to setup time. As per our insurance we will not move any furniture or cleanup before or after delivery and collection.
Q: How much room do I need?
The overall width of the tent with twin sized mattress is approximately 4 feet wide per tent. The length of each mattress is 75” long.
Configuration depends on the space. Send us an email if you are not sure!
You will need an open clutter free area for this package. It is your responsibility to make sure there is enough space to accommodate the tents with enough room to allow your guests to get in and out of the teepees safely.
Our Outdoor Bell Tent for the "Glamping" package is 22-24′ in circumference and 11′ in height. It will need width and height clearance from trees and shrubbery.
Q: Delivery?
We will contact you a couple of days before your party to confirm what time we will be delivering your party depending on our route for that weekend with our other parties.
We ask that we have easy access to your property preferably with driveway access, without this we will be unable to drop off your party. If there are parking restrictions in place and a permit is required, this needs to be emailed beforehand.
Q: What Is The Hire Period?
The hire period is approximately 20 hours with no more than 24 hours, equipment will be set up in the afternoon on the day of the event and collected by 12pm the following day.
Pickup- if the equipment is not available for pickup before 12pm the day following the event Storybook Sleepovers reserves the right to charge for extra usage, pro rata to the daily rate.
Longer hire times an be negotiated, subject to availability.
Q: What Payment Is Required?
All bookings require an $100 non refundable deposit at time of booking with the full balance to be paid 7 days prior to the event date. This is taken via Square or Paypal.
Q: Damage?
The hirer is responsible for the costs of repairs to or replacement of equipment and/or hired items damaged or lost during hired period. You will be given a full inventory of items left and to be returned.
No eating or drinking in tents. Breakfast trays are provided for this.
Please - no markers, paint, or slime near the linens.
NO PETS allowed.
Q: What Is Your Cancellation Policy?
A minimum of 7 days’ notice must be given for requests to change the date of your booking. The customer’s request can be granted on the provision that preferred date is available. We do not offer refunds if number of guests change, there is a lack of space for hired equipment, or cancellation, as the equipment has been held for your event and effect other bookings.
Q: Can I Host My Party in My Backyard?
No, Our Sleepover Tents can only be used indoors. Our "Glamping" Package is for outdoor use.
Q: What age do you reccommend?
Our Sleepover Tents are not to be used by anyone under 4 years of age. We suggest our "Glamping" package for over 10 years of age.
