FREQUENTLY ASKED QUESTIONS
How do I book a Spa party?
To reserve a party date, simply visit www.astorybookparty.com under enquiries. A $50 non-refundable deposit is required to reserve your date and time.
How much room do I need?
You will need an open clutter free area for this package, preferably with access to a water source. It is your responsibility to make sure there is enough space to accommodate two folding tables and chairs and room for our foot baths. Don’t worry though, we can usually make most spaces work, if in doubt, just ask!
Please allow 1-2 hours for setup.
We ask that we have easy access to your property preferably with driveway access, without this we will be unable to drop off your party. If there are parking restrictions in place and a permit is required, this needs to be emailed beforehand.
What happens if I cancel my party?
Please be advised should the birthday celebrant fall ill; the party can be rescheduled at no additional charge with no time limit on the rescheduling. If there is no rescheduling the $100.00 deposit is non-refundable.
Can siblings participate in the spa party?
Our spa party packages are prepared prior to arrival based upon the head count given at the time of reservation. Therefore, we are not able to accommodate unexpected guests. Siblings of the guest of honor should be included in the final headcount for the party
What if a guest does not show up, do I still pay for that guest?
You will be charged for the final head count given 2-3 days prior to the party.
What sanitary precautions do you take?
Each event will have clean and washed towels and spa robes. All our bowls are cleaned and disinfected. Disposable applicators are used for all makeup applications.
What happens if a guest arrives late?
Because our parties are based on a schedule, they work best when all guests arrive on time. Guests coming late may join the birthday party at whatever point it has progressed to.
What makes your Manis & Pedi’s “mini”?
Our Manis and Pedi’s are tailored for children. For example, kids often have soft, sensitive skin and don’t need the use of metal tools to get a great mani or pedi.
When am I required to make the final payment for the party?
The final balance is due the day of your event before the party starts and will be based upon your final headcount verified 2-3 days prior to your event date. We will not refund any monies for unexpected cancelled guests after final headcount has been received. Parties with more than 8 guests, not to exceed 12 guests, require an additional charge of $40 per guest. No refund will be given to children who do not wish to participate.
How long does the party Last?
Parties are approximately 2 hours depending on your chosen party package and number of guests.
Do you use real make up?
Our make-up is entertainment purposes only. We exercise special care in being sanitary and using mild kid-friendly products that are especially sensitive to young skin. Although, we make no claims of being licensed professional technicians, cosmetologists, or aestheticians. Therefore, we take no responsibility for any allergic reactions of any party guest. It is the responsibility of the parent or guardian, hosting the party, to alert us in advance, of any allergies that any of the children may have.
What sanitary precautions do you take?
Each event will have clean and washed towels and spa robes. All our bowls are cleaned and disinfected. Disposable applicators are used for all makeup applications.